Terms & Conditions
Out of Stock Items
If an item is out of stock, but we are accepting pre-orders, the item will show as 'in stock', but a note will be clearly visible on the product page alerting you to this. It is not a common practice, but can happen from time to time.
Unless otherwise stated, offers, promotions or discounts are not available in conjunction with each other. For example, a discount code will apply discount, but will not be valid during another promotional campaign, such as "Buy two, get one free".
Please see our Delivery & Returns page for more.
LOST IN POST:
Although everything leaves us within 48 business hours, not all postal systems are as efficient. In Europe (EU) we cannot replace or refund for lost items until 25 UK working days has passed. Outside of Europe it's 35 UK working days. There is nothing we can do until these timings have passed. If you want a replacement we will need to send it via a “signed for” delivery service. This will cost you an additional £5 for outside the UK. No extra charge in the UK. All international customers have the options of paying for a tracked & signed service which will be clearly optional at checkout. This is a compulsory service within some territories.
ALL LOST ITEMS MUST BE REPORTED TO US WITHIN 60 DAYS OF THE SALE. This allows us a short period of time to claim from the courier/Royal Mail. Beyond this we are unable to claim for the loss.
We understand that buying mail-order can be filled with uncertainty. So that's why we offer a 365 day return policy. You are entitled to a full refund of the original purchase price of the returned items minus shipping charges.
If we have made an error, or goods are faulty then we will cover all the shipping costs and refund you the postage incurred. Faulty goods are usually not required back to HQ.
- You must contact us before you make a return, as we need to approve a return first.
- Goods must be returned within 365 days of receipt (28 days if non-Huck branded)
- Goods must not show signs of fitting or use.
- We are not responsible for damage or loss in the return post.
Should you wish to cancel your order, simply email us using the subject title "CANCEL ORDER" and include a note of your order number or copy of your order confirmation. We will then cancel the order and issue a full refund providing the item has not been dispatched.
PRIVACY DATA POLICY
Calls may be recorded.
We will always be polite, honest and treat you as an adult (unless you are actually a child). We expect you to behave in the same way. However if you let your standards drop and threaten, swear or intimidate etc, we will refuse to entertain you as customer and your account will be closed and blocked. Let's enjoy bikes and reserve hate for the Facebook trolls out there.